Will D3E Premium work with all self-encrypting drives?
Yes, D3E Premium will detect the availability of any internal or external SED that is TCG Opal 2.0 compliant, and allow the user to dynamically create Secure Drives (disk partitions) from available disk space. Please note that some external USB enclosures are not supported, due to firmware-level update and compatibility issues. For a complete list of D3E-certified external USB SEDs and/or supported enclosures, please click here.
How does D3E work in conjunction with antivirus and EDR solutions?
If a supported antivirus or EDR solution detects a threat, or if the endpoint agent is disabled, D3E locks all Dynamically Locked files, folders, and disk partitions and releases them when the threat is cleared. The user can always access a locked file with a step-up authentication.
What third party security solutions are integrated with D3E?
D3E is currently integrated with Windows 10 Security, PC Matic, Sophos Intercept X, VMware Carbon Black, and Cyberark EPM. Please see Integration Partners on our Partners page for updates.
What is the difference between Always Locked and Dynamically Locked files, folders, and disk partitions in D3E?
Always Locked files, folders, and disk partitions are always protected with a step-up authentication. Dynamically Locked files, folders, and disk partitions lock when D3E detects a threat.
Will D3E protect files stored in Microsoft OneDrive and Dropbox folders in Windows?
Yes, D3E can protect all files stored in local folders and will allow OneDrive and Dropbox to synchronize with local folders without requiring an authentication.
Will D3E work with all self-encrypting drives?
Yes, D3E Premium will detect the availability of any internal or external SED that is TCG Opal 2.0 compliant, and allow the user to dynamically create disk partitions from available disk space. Please note that some external USB enclosures are not supported, due to firmware-level update and compatibility issues. For a complete list of D3E-certified external USB SEDs and/or supported enclosures, please click here.
How does D3E stop ransomware?
D3E prevents ransomware from encrypting any files, folders, or disk partitions that are Always Locked by D3E with a step up authentication. D3E also includes threat sensors that can detect a ransomware attack and Dynamically Lock access to files, folders, and disk partitions during a ransomware attack.
Is D3E the same as encryption?
D3E protects any file—live or encrypted—with multifactor authentication. For added security, files can be easily encrypted and are always protected with a step-up authentication, providing multiple layers of protection anywhere they are stored or when they are shared with authorized users.
Yes, we offer a 30-day trial subscription to all versions of D3E. A credit card is not required in order to download the 30-day trial.
Cigent Bare Metal
What happens if my Bare Metal SSD is lost or stolen?
Locked and Protected files will remain hardware encrypted until the Bare Metal SSD re-authenticates with the D3E Host.
How can I purchase a Cigent Bare Metal SSD?
You may purchase Cigent Bare Metal SSDs directly from Cigent’s website or from Cigent storage partners listed on the partner page.
Why is it important that Bare Metal SSDs be tethered to the endpoint agent?
Tethering provides an additional layer of security to D3E that automatically protects sensitive files if the D3E endpoint agent is disabled, the OS live booted, or the SSD is removed from the system.
How is a Cigent Bare Metal encryption different than Microsoft Bit Locker
Software based encryption, such as Microsoft Bit Locker, is cumbersome to use and can be easily bypassed if your system is compromised or your keys are stolen. D3E sets and stores the default master password in ssd firmware instead of software. By locking sensitive data in the firmware of the local ssd using AES 256 encryption, sensitive files are far more difficult to bypass, and provide added protection against ransomware, malware, hacker exploits, and lost / stolen devices.
Bare Metal SSDs are threat-aware and designed to work in conjunction with our Dynamic Data Protection solution for Windows 10, providing dynamic locking and unlocking of your protected files when your system is under duress.
Cigent for Networks
How is the annual C4N SaaS license price determined?
The annual SaaS license is determined by the number of devices in your company network.
What devices are monitored by C4N?
C4N monitors all devices connected to the network, including endpoints, servers, mobile phones, networking, imaging, and IoT devices.
Where does the device sit on my network?
The CyberThreat sensor sits between your router and internal network segments.
What's the difference between the CyberThreat Assessment and C4N?
The CyberThreat Assessment is an automated 10 day trial used to evaluate the health of your network which results in a report. During the assessment, the cyberthreat sensor is in data collection mode only and will not block any perceived threats.
Does C4N block all threats?
No, but C4N can detect and block threats that other tools can easily miss.
Will C4N make my network run slower?
No, the C4N threat sensor only analyzes meta data and has zero impact on network performance.
I have firewall and antivirus solutions. How does C4N work my other cybersecurity solutions?
A firewall blocks external threats. Antivirus software detects threats on the device that it manages, and only threats that can be detected based on file signatures. C4N will holistically detect and block threats that have bypassed a firewall or compromised an endpoint device in the network, including devices on the network that don't support antivirus software at all, such as security cameras, routers, printers, and IoT Devices.
Does C4N stop ransomware?
Yes, C4N is effective at detecting and blocking ransomware that has infected an endpoint in your network and is beaconing out in order to launch an attack.
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What is the difference between Cigent D3E and Bare Metal?
Bare Metal adds a layer of firmware based protections to D3E that are almost impossible to bypass if the D3E endpoint is disabled, your system is live booted, or the SSD is lost or stolen. Cigent Bare Metal SSDs support the following features:
Locked Partitions: Files are always locked using hardware encryption and can only be accessed with a step-up authentication. When Locked Partitions are unlocked, files are still protected with a step up authentication.
Protected Partitions: Partitions are locked on-the-fly when D3E or one of the security solutions that D3E is integrated with, detects a threat. They are also locked and unlocked when the Windows device is power cycled.
Tethering: Select Bare Metal SSDs support a firmware based keep alive command that locks all protected folders if communications with the D3E Windows agent is disrupted, a popular hacking technique
Secure Erase Validation: D3E/Bare Metal validates that all blocks of the SSD have been erased completely when the device is recycled or at end of life
Do you offer volume discounts?
Yes, you can purchase D3E volume subscription packs in quantities of 25, 50, 100, 500, and 1,000. please contact your reseller or firstname.lastname@example.org
Can I upgrade D3E to D3E Premium when it is available?
Yes, you can upgrade from D3E to D3E Premium on a prorated basis.